Difference Between Robotic Process Automation and Intelligent Automation

Intelligent Process Automation vs. Robotic Process Automation

Automated process control and robot process management relieve the burden of mundane and repetitive work off employees and allow them to focus on more innovative and creative tasks. Today, we’ll examine the similarities and distinctions between Intelligent Automation as well as RPA. 

Let’s start by delving into each concept.

What is Intelligent Automation (IA)?

Intelligent Automation (IA), also called Intelligent Process Automation (IPA) is the use of digital technology to manage operations-based business processes. It’s enabled by the integration of advanced technologies like robotic process automation (RPA), artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) and intelligent document understanding. This technique makes use of robotic processes automation (RPA) to automate repetitive and routine customer service processes. 

IA mimics human-like intelligence by using artificial intelligence techniques, giving the necessary tools and methods to perform tasks that require reasoning, judgement, analysis, and decision-making. This is a significant technological advancement as it allows employees such as customers service representatives the time they need to concentrate on conversations and creating connections with their customers.

Intelligent Automation Examples

Intelligent automation provides companies with the opportunity to concentrate their efforts on other important operational tasks. IA will ultimately reduce time and, as we all are aware time is money.

Let’s take a look at various industries that put IA to use


Intelligent automation software can scan through huge volumes of structured information and suggest a suitable treatment or diagnosis based on variables like the medical background or symptoms. What could require hours of study for a physician, is done with computers. This lets doctors and other health experts devote more time to patients instead of spending hours scouring databases of scientific research.

Intelligent Virtual Assistant Market

Instead of chatbots companies are increasingly opting to use smart virtual assistants (IVAs). Although traditional chatbots employ scripts that imitate human conversations and interactions IVAs utilize IA to create human-like dialogues. Natural processing of language permits IVAs to answer correctly questions on which they have not received specific training or instruction in programming. They utilize machines and deep learning to comprehend informal language, increase the vocabulary of their clients, as well as give precise answers to questions from customers. I’ve to ensure a positive customer experience through engaging and natural conversations.

Onboarding and Offboarding for employees

Onboarding and offboarding are two processes that often take hours of labor by employees. While forms, training, processing, and even obtaining resignation letters are all fairly easy tasks, they can also be lengthy and laborious. But with IA the processes can be made easier as well as completed in a quick and error-free. Employees can focus their energy on other projects, leaving the computers for the work.

Control of Inventory

Traditional inventory control typically requires extensive and lengthy manual processes. Through intelligent automation, businesses do not have to rely on employees in the inventory department to perform technical tasks such as creating invoices and creating work orders. Instead computerized inventory management systems make use of IA to oversee back-office processes like monitoring inventory, shipping and fulfilment, supply chain management, and much more.

What is RPA?

RPA stands for Robotic Process Automation. (RPA) refers to scripts, applications or software which automatize simple repetitive, routine, rule-based tasks that take a lot of time when performed by hand. RPA does not just prevent human error, it also decreases the cost of labor.

The “robots” are designed to perform specific tasks efficiently and autonomously. They can retrieve information, analyze unstructured data, perform transactions, or connect with other electronic systems.

The financial sector was one of the first to use RPA technology, however, today businesses across all industries utilize RPA for manufacturing healthcare, retail, supply chain management and HR services.

RPA Examples

There are many RPA applications across various industries that make use of automation to free workers’ bandwidth to perform productive tasks. 

The below instances of RPA are just a few of the most popular ways in which robotic process automation can be utilized.

Payroll Processing

Payroll processing is a series of stages of manual labor throughout the year. Fortunately, RPA systems can automate processes like creating pay slips, calculating deductions and expenses, organizing important information, storing it as well as preparing annual reports. Automation of payroll processing takes away the need to decipher complicated tax laws, and also reduces expenses as well as increases efficiency and accuracy.

Web Analytics

Every industry depends on the ability to study massive amounts of data on behavior online to understand the audience they serve. Web analytics software that is automated can accurately predict consumer behavioural and allow companies to promote products and services based on the new data. This not only leads to increased sales but also better customer service.

Credit Card Applications

A majority of credit card applications made in banks are processed using RPA technology. The software program is designed to collect data, review documents, run credit as well as a background check, and ultimately decide whether or not the applicant is eligible for a credit card.

Patient Registration

Hospitals receive a large number of patients daily and managing all the information is time-consuming and exhausting. But patient registration can be made easier with the help of automated software. IA robots can assist patients throughout the registration process and provide them with the necessary information they require. Automating patient registration leaves the least chance for human error, better quality, and the reduction of labor costs.

Main Difference in Intelligent Automation vs. RPA

Intelligent automation (IA) is often confused as robot process automation (RPA) although they’re both connected, however, they’re distinct. IA platforms may include RPA capabilities, however, RPA is not required to have IA capabilities to function.

RPA is the term used to describe instruments and processes that can complete tasks that take a lot of time on their own and at a much quicker rate than human beings. The tasks they perform are usually rules-based, repetitive and relatively easy.

Sometimes RPA is a problem because the system is programmed to adhere to a set of guidelines. For instance, when a user enters incorrect information and the system is not able to process it, it will not be able to finish the task promptly.

This is the place where intelligent automation enters the picture. If RPA is no longer enough, IA is integrated, permitting the system to perform complex tasks through AI analysis and decision-making tools.

Difference in RPA as well as IA Based on the Application

IA Vs. RPA in Retail

Businesses that use IA employ bots that are capable of thinking for themselves. They help improve the efficiency of an organization by fulfilling orders from customers.

When they are in the chain of supply, the robots are also able to move around warehouses, without causing any collisions in traffic. Because of the AI-derived sensors and intelligence within the bots.

For companies who use RPA, it manages the constantly changing status of shipping and the orders of customers. The RPA aids an organization in providing insight into the orders that a client has placed.

With RPA the client is also provided with an estimated time of delivery when they choose the item.

IA and. RPA in Banking & Finance

As we all know, conventional banking procedures are extremely long. RPA is utilized by banks to gather information about the clients. It can also be employed to schedule appointments.

RPA can also assist clients in choosing the financial product that will suit them best. It also allows the renewal of insurance policies for customers.

However intelligent automation assists in the processing of both incoming and outgoing transactions. It also assists in analyzing problems with payments while making employees less dependent.

Additionally, IA can create reports and assist businesses to conclude, and all this without human intervention.

Risk management is another important aspect of IA. It assists businesses to identify the possible risks that could arise from the course of a transaction.

What is the best way to implement it in real life?

They are required to manage processes throughout their company, including an intranet RPA as well as a complicated array of software and technology comprising SAP, Oracle, and SharePoint.

IPA was utilized to fill the gaps between the systems and ensure that they were all in sync. The project started with a proof of concept by automating the duty VAT billing process. They also worked with other tech companies like ABBYY (for collecting information from documents on paper) as well as Airpath (for tasks automation) to ensure the process of calculating VAT on shipping was completely automated from start to finish.

While this was a huge and complicated undertaking, it would yield immediate outcomes. The entire process was manual, however, within six months, 90 per cent automation was accomplished, which resulted in tangible savings in time and money.

Brisk Logic can Implement Automation in Most Capacities

If RPA solutions are the best choice for you or Intelligent Automation solutions will best fit your particular business scenario, Brisk Logic has is the team that can transform your automation ideas into reality. Don’t just rely on us for this – take a look at the automation study to find out if our solutions can be what you’ve been searching for.

Call us right now to arrange a complimentary meeting in conjunction with Brisk Logic about deploying RPA or IA for the business process!


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