How to Eliminate the Language Barrier in E-learning With AI?
Language is among the biggest obstacles to global commerce. The web along with E-learning with AI with international agreements for trade has made trans-border commerce extremely easy. If the seller and buyer cannot communicate with each other but neither is at ease about completing a transaction.
AI has revolutionized fundamental aspects of the contemporary world with great results. Self-driving vehicles smart virtual assistants on smartphones security automation, and more are just a few an example of just how far technology has advanced.
However, of all the available applications of AI, only a handful can so profoundly alter our economic system like language translation. The nature of language translation is the perfect example for E-learning with AI to take on. Language works on an established set of rules, but it has some degree of variability which makes it hard for humans to comprehend. E-learning with AI is, on the other hand, can leverage repetition, pattern recognition and huge databases to communicate faster than humans.
Common Language Barriers
Language barriers are a typical issue faced by international businesses. A business with an office overseas means that you could have employees from your local area who don’t speak your language.
Other examples of language barriers that you might encounter include:
- The use of technical terminology or jargon
- Working with dialects from different dialects of the same language
- Tried to understand the language of documents
- Incorrect instructions
Let’s examine how E-learning with AI is being used today to tackle the issue of language barriers and how it will evolve in the future.
The ability to translate is a crucial element to success
E-learning with AI technology for translation is useful for resale websites like eBay that offer an opportunity for independent sellers. Another way to think about this is to consider the democratization of online shopping. Since one of the biggest obstacles for entry was eliminated that even the most modest sellers can connect with buyers around the world.
Through the use of AI-powered tools for translation, eBay provides equal opportunity for sellers who would otherwise not be able to compete in the global marketplace. A survey conducted by Common Sense Advisory claimed that businesses that we’re able to communicate with customers from other countries could be 2.67 per cent more likely to generate more revenues. A different Common Sense Advisory survey showed that 56.2 per cent of online users believed that being able to view the information in their local language is more crucial than cost.
Through the use of E-learning with AI translation to personalize as well as insights and recommendations The time required to process eBay orders has drastically decreased.
A universal language can be spoken with AI
A typical translator can take 6-8 hours to translate 2500 words. When you consider how much text is on the average website for e-commerce A full translation could take days even for just one language.
AI translation uses hundreds of bilingual dictionaries that translate one language to another. The technology then links sentences between the languages. If there are differences, AI makes choices based on the statistical probabilities of accuracy. In the real world, it is faster, but it is more accurate than other language experts.
High-quality translations can facilitate a variety of sales that were impossible in the past. In addition, they enhance the customer experience that encourages purchasing as well as recommending and coming back.
You’ve probably heard about Google’s translation function or perhaps even tried occasionally. While it may seem like an effective solution for the problem of language barriers, however, it doesn’t make sense in a friendly environment. If it is used, the translations may appear to be mechanical or even untrue. E-learning with AI capability, however, can quickly translate the content of an email or a client request with pinpoint accuracy. The only thing your agents need to do is examine the content they have translated to verify the accuracy of the translation. When you integrate B2B software for customer support in your IT infrastructure your employees will be able to access this tool available whenever they need it.
Faster Resolution Times
If the language barrier hinders the process of resolving a client’s issue Resolution times are up. This is something that every support team strives to prevent. Artificial intelligence can solve this problem by providing real-time translators for agents. This means that there is no delay in resolution time. This can be accomplished via chat or email. Since AI as well as AI are now lightning-fast and efficient, translations are delivered instantly. There is no need to put the customer on a hold or move them onto an individual who can speak their native language. Additionally, since AI and AI makes use of data to learn, errors can be eliminated in the resolution process. This results in higher satisfaction for customers for international clients.
AI Translation Learns From Your Agents
This is true, if your customer service software that you can configure includes AI-powered translation it will be able to learn from the agents you have. E-learning with AI involves evolving. It can gather data and patterns and modify the way it functions. In this scenario, the result is an automated translation service that is improving its accuracy because it recognizes its errors. If your employees make corrections to the language, AI and AI will consider this information and alter its performance to improve in the future. This may mean understanding certain terms about your product that is used by people who speak another language.
Break the Language Barrier and Provide Global Service
If your staff members are constantly facing language barriers it is crucial to address the problem before customer churn happens. With AI-powered translation, you can solve this issue and provide your customers with confidence all over the world.
Neural Machine Translation
Recently, the field of language translation made an immense leap forward due to the introduction of a revolutionary machine translation technology, known as Neural Machine Translation (NMT). The focus should be on that “neural” component because the internal workings of the technology are very similar to the human brain. The designers behind NMT will explain that they often struggle to understand the process that leads to specific translations due to how fast and precise they can deliver these.
Fluency to the point of giggling
One metric worth watching is the difference between gisting fluency. Are the translations conveying the essence of the idea or conveying details?
The first iterations of technology for translation only reached the quality of Gisting. The translations needed a lot of human interaction to function. NMT can go beyond gisting and can communicate effectively. Today, with minimal to no human intervention usable translations are processed with the same quality as the ones produced by humans. Sometimes, NMT translations can be even better.
Accuracy and quality are the primary goals of any translation endeavour. A basic translation program can swiftly produce the most accurate rendition of a piece of text. To correctly parse information and produce a smooth translation, requires a completely different set of skills. Volk also stated, “Speed is not the most important factor. We’d like to focus to see how information from sentences that precede and follow the one that is being translated could be utilized to improve the translation.”
This opens up a wealth of opportunities for international commerce. Huge amounts of data travel across the globe each second. And quite a part of that information needs translation into at least two languages. This is why achieving success in making translation automated is crucial. The tasks of e-discovery, compliance or another business process that relies on the accuracy of documents can be greatly accelerated through NMT.
Travel, education diplomatic, even international security could be transformed by the possibility of communicating in your language with people around the world.
Post language economy
Everywhere you go the language barrier is an obstacle to global commerce. It doesn’t matter if the commerce involves the approval of business applications by government agencies or customs checkpoints, huge document sharing, or even e-commerce speedy and reliable translation is essential.
If we think of the language as a method of sharing ideas and coordination, however, it’s quite inefficient. It is linear and comes with many regulations that can make it hard to master. The meaning of words can be easily obfuscated and not all are proficient in using them. However, the most significant drawback of language is that it isn’t every person speaks the same language.
NMT could help to reduce, and eventually eliminate that issue.
“You can think of NMT as part of your international go-to-market strategy,” Gachot writes In theory, the Internet eliminated the geographical boundaries and enabled players of all sizes and from everywhere to participate in what we call a “global economy. but we’re not all global players since not everyone can communicate in 26 different languages which have more than 50 million speakers. NMT reduces the barriers of language that allow both existing and new players to become global communicators and, consequently, truly global competition. We live in a post-internet economy and are moving into post-language economics.”
AI has made significant progress however, it is still not able to crack the code of the language. There are some flaws particularly when it comes up against language slang, idioms and slang, as well as obscure dialects of popular languages, and imaginative or vibrant writing. It is a shining light in the business world where jargon is identified and deliberate. This is in itself significant progress.
Let Brisk Logic assist you by integrating B2B software for customer support to your current system. For more information, contact us immediately.